At the time of writing I’m working for two companies. The first is a multi-national with 40000 employees in numerous locations on every continent. The second, and the subject of this post, is a 5-employee business operating in and around one town in the UK . Working on a part-time basis I am reviewing how the business operates. The objectives are simple: standardise and streamline the day-to-day operations so that the business can grow and is more profitable. With the directors I’ve analysed how the business sells, estimates and quotes, purchases materials, takes deliveries, bills their clients and collects payments. Together we’ve identified several opportunities but notably: to respond faster and more consistently to customers; to ensure all work is profitable; to get paid more quickly; to measure operational and financial performance. I’ve reviewed two investment business cases to help them make decisions objectively. Also, I chair their monthly board meetings, ensuring these are consistent and structured.